Terms of Use

Last updated: October 2026 · Version 3.0

These Terms of Use govern the use of https://ca.psychologistai.ai and of the Psychologist AI service, operated by CEDIA Investigación y Desarrollo, S.L. (NIF B93806404), Av. Aragón 30, 46021 Valencia, Spain. The company's full details are available in the Legal Notice.

1. Introduction and nature of the service

1.1. Description of the service. Psychologist AI is a technology platform that uses artificial intelligence to provide information, guidance and resources related to emotional and psychological wellbeing. We offer automated conversation services, educational resources and self-help tools based on recognized psychological principles.

1.2. Nature of the service: virtual wellbeing assistant. Psychologist AI acts solely as a virtual assistant for emotional wellbeing supported by artificial intelligence technology. Its purpose is informative, educational and of general support for wellbeing. The answers, suggestions and recommendations provided are intended to complement the user's knowledge of mental wellbeing topics, but in no case do they intend to, or can they, replace the professional judgement of psychologists, psychiatrists or any other duly qualified and registered mental health professional.

1.3. Not a medical or professional psychological service. Psychologist AI is NOT a medical service, a professional psychological service or a clinical diagnosis service. We do not provide medical diagnoses, professional psychological treatment, prescriptions or specific medical advice. Any information provided should be regarded as general educational guidance and not as personalized professional advice or therapeutic treatment.

1.4. Artificial intelligence technology. Our services are based on artificial intelligence algorithms that process information and provide automated responses. Although we use advanced technology and extensive databases, users must understand that this is an automated system with the limitations inherent to this technology, and that at no time are they interacting with a mental health professional.

2. What Psychologist AI is not and does not do

Express statement of limitations. To ensure a clear and unambiguous understanding of the scope of the service, it is expressly stated that Psychologist AI is not, does not carry out and cannot carry out any of the following activities:

2.1. Name of the service. For the purposes of these Terms and of any official communication, Psychologist AI is defined as an AI-based virtual assistant for emotional wellbeing. The platform's trade name is used for identification purposes only and does not imply the provision of regulated professional psychological services.

3. Access to and conditions of the website

3.1. Access to the website. Some areas of this website are open to the general public and can be visited without registering personal data. However, to access the full services of Psychologist AI, it is necessary to complete the registration process.

3.2. Services. To use the Services offered by Psychologist AI, users may explore the different features available on the platform. To access the full Services, users must register by providing the requested information and accepting these terms and conditions.

3.3. Acceptance of the conditions. By accessing, registering for and using the services, users accept the Terms of Use of the website. Users who do not accept these terms during registration will not be able to access the Services.

3.4. Review of the terms. Psychologist AI may revise these Terms of Use at any time. Users will be notified of substantial changes. Users will be subject to the Terms of Use in force at the time they use the services.

3.5. Responsibility. Users are solely responsible for doing whatever is necessary to access the website, making sure that they access it securely, and knowing, complying with and accepting these Terms of Use.

4. How to register

4.1. Registration. To access the full services, users must complete the registration form, which asks for basic identifying details (such as a username, email address and password). Please review the information you enter and correct any errors before completing registration.

4.2. Verification. Once registration is complete, users will receive a confirmation at their email address and must follow the instructions provided to activate their account.

4.3. Account responsibility. Users are responsible for keeping their login credentials confidential and for all activity carried out under their account. They must notify any unauthorized use of their account immediately.

5. Important limitations and safety recommendations

5.1. Emergencies and crises. In the event of a psychological crisis, suicidal thoughts, self-harm, thoughts of harming others, or any situation requiring immediate medical or psychological attention, users must immediately contact the following services and NOT continue using this platform:

• 9-8-8: Suicide Crisis Helpline, call or text, 24/7
• 9-1-1: if you or someone else is in immediate danger
• The emergency department of your nearest hospital
• Your family doctor or a mental health professional

5.2. Express recommendation to consult a professional. It is strongly recommended that any important decision relating to mental health, psychological treatment, medication or significant lifestyle changes be discussed with a duly qualified and registered mental health professional. Psychologist AI may suggest when it is appropriate to seek professional help, but the final responsibility for seeking such help lies solely with the user.

5.3. Technical limitations of artificial intelligence. Artificial intelligence systems have inherent limitations, including but not limited to:

• Limited understanding of complex emotional contexts
• Inability to detect non-verbal cues
• Lack of clinical intuition and practical experience
• Dependence on previous data patterns
• Possible misinterpretation of specific situations
• Inability to establish a real therapeutic relationship
• Answers may not reflect the latest scientific knowledge

5.4. Conditions requiring immediate professional attention. Users should seek professional help immediately if they experience:

• Suicidal thoughts or thoughts of self-harm
• Symptoms of psychosis or loss of contact with reality
• Substance abuse
• Severe eating disorders
• Recent trauma or post-traumatic stress
• Domestic violence or abuse
• Any condition that significantly interferes with daily functioning

6. Confidentiality of conversations

General principle. Conversations held on the platform are strictly confidential. Psychologist AI undertakes to treat the content of users' interactions with the highest level of privacy and protection, in accordance with the GDPR and the LOPDGDD.

6.1. Confidential nature of conversations. The content of the conversations that users have with the Psychologist AI artificial intelligence assistant is considered confidential information. No third party, whether an individual or a legal entity, outside the technical operation essential to the service will have access to the content of those conversations.

6.2. Restricted access: who can and cannot see conversations.

6.3. Technical audit in the event of a platform incident. Exceptionally and on a restricted basis, the authorized technical team of Psychologist AI may access the content of conversations only in the following cases:

• Serious technical failures of the platform affecting the integrity, security or proper functioning of the service.
• Security incidents or data breaches requiring review to contain the damage and inform those affected.
• Critical errors in the AI system that may have generated potentially harmful or incorrect answers.
• Compliance with legal reporting obligations to the Spanish Data Protection Agency (AEPD) in the event of a security breach.

Safeguards of the audit process:

• Access will be restricted to technical staff with express authorization and a justified need to know.
• An internal record will be kept stating the person, date, time, reason and conversation(s) consulted.
• Access will be proportionate to the incident: limited to the minimum necessary in scope and duration.
• The affected user will be notified as soon as technically possible, unless a legal confidentiality obligation temporarily prevents it.
• The information consulted will be subject to a reinforced duty of secrecy and may not be used for any purpose other than resolving the incident.

6.4. Processing of data to improve the service. If Psychologist AI uses conversation data in anonymized and aggregated form to improve the models or the service, users will be informed and their express and unambiguous consent will be obtained in advance, in accordance with Article 6 GDPR. Users may withdraw that consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

6.5. Deletion of conversation history. Users have the right to request the deletion of their conversation history at any time, without prejudice to any minimum retention period required by law. The request can be made from the account settings or by writing to support@psicologoia.ai.

7. Responsible use and user obligations

7.1. Truthful and accurate information. Users undertake to provide truthful, accurate and up-to-date information. The quality of the answers given by Psychologist AI depends largely on the accuracy of the information provided.

7.2. Personal, non-commercial use. The services are intended solely for the personal use of the registered user. Commercial use, resale or any form of commercial exploitation of the services is prohibited.

7.3. Specific prohibitions. It is expressly prohibited to use the service to:

• Obtain diagnostic or therapeutic information for third parties without their express consent
• Attempt to diagnose, treat or advise other people based on the information obtained
• Carry out illegal activities or activities that may harm third parties
• Impersonate others or deliberately provide false information
• Attempt to access restricted areas of the system or breach security measures
• Use the service in an automated or mass manner by means of bots or similar systems

7.4. Critical evaluation. Users acknowledge the importance of critically evaluating all information received and undertake to check it against other sources where appropriate.

7.5. Responsibility for decisions. Users acknowledge that they alone are responsible for the decisions they make based on the information provided by Psychologist AI.

8. Privacy and data protection

8.1. Applicable regulations. The processing of personal data is governed by our Privacy Policy, in full compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

8.2. Data controller. The controller of users' personal data is the owner of the Psychologist AI platform, CEDIA Investigación y Desarrollo, S.L., whose full identifying details (company name, NIF and address for notifications) are set out in the Legal Notice. For any question about the processing of data, please write to support@psicologoia.ai.

8.3. Processing of special category data: health data (Art. 9 GDPR). Conversations held on this platform may contain information about the user's emotional, psychological or mental health. The GDPR classifies such data as a special category (health data, Art. 9.1 GDPR), which requires a higher level of protection.

The legal basis for processing this data is the user's explicit consent (Art. 9.2.a GDPR), given freely, specifically, in an informed and unambiguous manner at the time of registration through a separate checkbox. Users may withdraw this consent at any time without affecting the lawfulness of prior processing.

Psychologist AI does not use this data to make clinical decisions or issue diagnoses, nor does it share it with health systems, insurers, employers or unauthorized third parties.

8.4. Data processor: Anthropic, PBC. To provide the artificial intelligence conversation service, Psychologist AI uses the API of Anthropic, PBC (Claude model). Under Article 28 GDPR, Anthropic acts as processor of the data that users enter in conversations, while Psychologist AI acts as controller.

The relationship with Anthropic is governed by its Data Processing Addendum (DPA), which includes the Standard Contractual Clauses (SCCs) approved by the European Commission as a mechanism for international data transfers (modules 2 and 3). Anthropic undertakes to process the data only on the controller's instructions and not to use it to train its models unless expressly authorized.

8.5. International data transfers. Anthropic, PBC is based in San Francisco, California (USA). Processing conversations may involve an international transfer of data outside the European Economic Area. This transfer is carried out under the Standard Contractual Clauses adopted by the European Commission (Implementing Decision 2021/914), included in Anthropic's current DPA. Since August 2025, Anthropic has had infrastructure in several geographical regions (USA, Europe, Asia and Australia) to improve the reliability of the service.

8.6. Sub-processors. Psychologist AI informs users that the following main providers act as sub-processors in the provision of the service:

Users accept that Psychologist AI may use sub-processors to provide the service, provided that they are subject to equivalent data protection obligations. Users will be informed sufficiently in advance of any substantial change to the list of sub-processors.

8.7. Data retention by Anthropic. In accordance with Anthropic's policy for API customers, conversation inputs and outputs are deleted from Anthropic's servers within a maximum of 30 days of receipt or generation, unless a legal or technical exception applies (for example, if the conversation is flagged by abuse detection systems, in which case retention may be extended to up to 2 years). Anthropic does not use API data to train its AI models by default.

8.8. Data retention by Psychologist AI. Account data (username, email address) is kept for the duration of the contractual relationship and, once it ends, for the periods required by law. The conversation history stored on the platform is kept while the user's account remains active, unless earlier deletion is requested. Billing data is kept for the period required by current tax regulations (at least 5 years).

8.9. Restriction on use by minors. The service is intended only for persons aged 18 or over. Persons under 18 may not register for or use the service. In accordance with Article 7 LOPDGDD, processing the data of minors under 14 requires the consent of their parents or legal guardians. When registering, users expressly declare that they are 18 or older. If Psychologist AI becomes aware that a user is a minor, it will immediately cancel the account and erase the data.

8.10. Automated decisions. The service generates answers through automated processing of the information provided by the user. Under Article 22 GDPR, users have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect them. In the context of this service, the assistant's answers are purely informative and are not binding decisions. Users retain full autonomy over their personal decisions at all times. Users who wish to request a human review of an interaction can do so by writing to support@psicologoia.ai.

8.11. User rights. Users may exercise the following rights against Psychologist AI as data controller at any time:

• Access: obtain confirmation of whether their data is being processed and access it.
• Rectification: request the correction of inaccurate or incomplete data.
• Erasure ("right to be forgotten"): request the deletion of their data when it is no longer necessary for the purposes for which it was collected.
• Restriction of processing: request the suspension of processing in certain cases.
• Portability: receive their data in a structured, commonly used format.
• Objection: object to the processing of their data in certain cases.
• Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of prior processing.
• Complaint to the AEPD: if they consider that the processing does not comply with current regulations, they may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

To exercise any of these rights, users should write to support@psicologoia.ai stating the right they wish to exercise and attaching a copy of an identity document.

8.12. Cookies. Users should read our Cookie Policy for information on how and why we use cookies to improve the quality of the website and of the service we provide.

9. Limitation and exclusion of liability

9.1. General exclusion of liability. To the maximum extent permitted by law, Psychologist AI excludes all liability for:

• Decisions made by the user based on the answers or information provided
• Direct, indirect, incidental or consequential consequences arising from the use of the information supplied
• Damage caused by relying exclusively on the answers of the artificial intelligence
• Unwanted results arising from following the suggestions, recommendations or information provided
• Loss of opportunities, profits or expected savings
• Moral, psychological or emotional damage

9.2. No warranties. We do not guarantee that:

• The answers are completely accurate, complete or applicable to every specific situation
• Using the service will produce specific results or improvements in mental wellbeing
• The information is always up to date or exhaustive
• The service is free of errors, interruptions or technical failures
• The algorithms correctly interpret all the information provided

9.3. Time and financial limitation. In no event shall our liability exceed the amount paid by the user for the services during the 12 months prior to the event giving rise to the claim, nor shall it exceed 100 euros.

9.4. Third-party information. We are not responsible for the content of linked websites or third-party information that may be referenced or recommended through our service.

10. Specific user responsibilities

10.1. Acknowledgement of limitations. Users expressly acknowledge that:

• They use the service at their own responsibility and risk
• They understand the inherent limitations of artificial intelligence systems
• They understand that it is not a medical or professional psychological service
• Final decisions about their wellbeing and mental health are theirs alone

10.2. Duty of care. Users undertake to:

• Seek professional help when appropriate or necessary
• Not base important decisions solely on the information provided
• Inform themselves properly about any recommendation before acting on it
• Use the service critically and responsibly

10.3. Release. Users expressly release Psychologist AI from any liability arising from their use of the service, acknowledging that they act of their own free will and under their sole responsibility.

11. Intellectual property

11.1. Property rights. The intellectual property rights to the arrangement of the website's content, its graphic design, the artificial intelligence algorithms, the underlying computer programs and the various elements that make up the website are protected by current intellectual and industrial property law.

11.2. Licence of use. Use of the website by the user does not imply the assignment of any intellectual property right. The reproduction, transformation, distribution, public communication, making available, extraction and/or reuse of the website and its content without express authorization is expressly prohibited.

11.3. Prohibition of reverse engineering. Reverse engineering, decompiling or attempting to extract the source code of the algorithms used is prohibited.

12. Availability and changes to the service

12.1. Availability. We strive to keep the service available 24/7, but we do not guarantee continuous availability because of maintenance, updates, technical failures or force majeure.

12.2. Changes. We reserve the right to modify, update, suspend or discontinue the service, in whole or in part, at any time, with or without prior notice.

12.3. Updates. The algorithms and content may be updated periodically to improve the quality of the service.

13. Termination and suspension

13.1. Grounds for termination. We may suspend or cancel the user's access to the service immediately if the user:

• Breaches these Terms of Use
• Uses the service fraudulently or illegally
• Deliberately provides false information
• Carries out activities that may harm the service or other users

13.2. Effects of termination. On termination, the user will immediately lose access to all Psychologist AI services.

14. Communications

14.1. Means of communication. Communications will preferably be made by electronic means. Users agree to receive communications by email or through notifications on the platform.

14.2. Language. Official communications will be made in Spanish, which prevails in the event of any discrepancy between translations. This English text is a translation provided for convenience.

15. Force majeure

15.1. Definition. We shall not be liable for any failure or delay in the performance of our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, epidemics
• Failures in telecommunications or internet infrastructure
• Cyber attacks, computer viruses
• Government actions, legislation, regulations
• Strikes, labour disputes
• Failures of essential service providers

15.2. Suspension of obligations. During force majeure events, our obligations will be suspended until those circumstances cease.

16. Additional conditions and final provisions

16.1. Partial invalidity. If any provision of these terms is declared null or unenforceable, the remaining provisions will remain in full force and effect.

16.2. Entire agreement. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between the user and Psychologist AI.

16.3. Waiver. Any failure to enforce a provision shall not constitute a waiver of our rights.

16.4. Assignment. Users may not assign their rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5. Headings. The section headings are merely descriptive and do not affect the interpretation of the terms.

17. User support

17.1. Contact channels. For any query, technical problem or question relating to these terms, users can contact us at support@psicologoia.ai or through the channels available on the website.

17.2. Complaints and suggestions. We value our users' feedback and undertake to deal with queries within a reasonable time.

18. Applicable law and jurisdiction

18.1. Applicable law. These Terms of Use shall be governed by and interpreted in accordance with Spanish law.

18.2. Dispute resolution. For the resolution of any dispute that may arise in relation to these terms, the parties expressly submit to the jurisdiction of the courts and tribunals corresponding to the user's domicile in Spain.

18.3. Mediation. Before going to court, the parties undertake to try to resolve any dispute through mediation.

19. Refunds and cancellations

19.1. Free trial. Psychologist AI offers all users a free trial period that allows them to explore and evaluate the features of the service before making any payment. During this period, users can check, at no cost, whether the service meets their needs and expectations.

19.2. No-refund policy. Since Psychologist AI offers users a free trial before they take out any paid plan, no refund requests will be accepted once the subscription has been paid. By taking out a paid plan, users acknowledge that they have had the opportunity to evaluate the service free of charge and that they make the payment with full knowledge of the platform's characteristics, features and limitations.

19.3. Waiver of the right of withdrawal. In accordance with Article 103(m) of Spanish Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users, users expressly agree that the supply of digital content begins immediately after payment is confirmed, thereby waiving their right of withdrawal, since the service begins with the user's express consent.

19.4. Cancelling the subscription. Users may cancel their subscription at any time from their account settings or by contacting user support at support@psicologoia.ai. Cancellation takes effect at the end of the current billing period, and access to the service is maintained until that date. No refunds are given for unused partial periods.

19.5. Automatic renewal. Subscriptions renew automatically at the end of each billing period. Users will be notified sufficiently in advance of the renewal date. Users who do not wish to renew must cancel their subscription before the renewal date to avoid further charges.

19.6. Refunds in the event of account suspension. If Psychologist AI suspends or cancels a user's account for breach of these Terms of Use under section 13, no amounts paid will be refunded.

Important statement and user acknowledgement

By accepting these terms and conditions, the user expressly declares that they:

• Have read and fully understood these Terms of Use.
• Acknowledge and accept that Psychologist AI is an AI-based virtual assistant for emotional wellbeing, for educational and informative purposes.
• Understand that it does NOT under any circumstances replace professional psychological or medical care.
• Accept that conversations are confidential and that technical access will only take place in the cases listed in clause 6.3.
• Give their explicit consent (Art. 9.2.a GDPR) to the processing of special category data (health or emotional state data) that they may provide when using the service, aware that they can withdraw that consent at any time.
• Have been informed that the service uses the API of Anthropic, PBC (USA) as data processor, and that data is transferred internationally under the EU Standard Contractual Clauses.
• Declare that they are 18 or older and have full legal capacity to enter into contracts.
• Undertake to seek professional help when appropriate or necessary.
• Accept full responsibility for the decisions they make based on the information provided.
• Release Psychologist AI from liability for any consequence arising from use of the service.
• Accept the inherent limitations of artificial intelligence technology.

Please note: if you do not accept any of these terms, you must refrain from using the service.

Psychologist AI reserves the right to take action against any breach of these Terms of Use and any misuse of its services.